Career & Internships - Support

The Collection Specialist will be responsible for contacting clients with past due payments, resolving billing and credit issues, and working to collect payments on delinquent accounts by establishing effective repayment plans and monitoring account status. The goal of this role is to maintain a healthy loan portfolio for the company. This requires excellent communication and negotiation skills to engage with customers regarding their outstanding debts in a professional manner. Also, this position will be responsible for producing various reports and providing the reports to management as needed. Assume other duties as assigned.

• Monitor the loan portfolio for past due / late payments and identify overdue accounts.
• Contact customers with late payments and attempt to either collect the past due amount or negotiate a partial payment plan to collect past due amounts.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing and other customer service issues.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

QUALIFICATIONS:

• Associate or bachelor’s degree with major in business, communication, finance or accounting, preferred, or equivalent work experience in a related field.
• Proficient computer skills in MS Office
• Ability to handle escalated customer calls and complaints in a professional manager
• Excellent organizational, oral and written communication skills
• Good level of problem-solving and negotiation skills
• Ability to gain good knowledge of billing and collection processes
• Able to work independently and communicate within a team environment
• Professional appearance and demeanor
• Flexible and open to change
• Stable and progressive work history
• Results oriented
• In Office Position. 4.5-day regular work week. The ability to commute daily to the local office is required.
• Able to work with minimal supervision
• Ability to travel both air and surface – valid driver’s license required